Service Mode:
Ruiyao renders two modes of service: emergency support and field support.
Emergency support:
5*8*2 basic service (5 days a week, 8:30 ~ 16:30, door-to-door service within 2 hours after failure report)
7*24*2 senior service (7 days a week, door-to-door service within 2 hours after failure report)
Field support:
5 days a week (from Monday to Friday)
3 days a week (Monday, Wednesday, Friday)
2 days a week (Tuesday, Thursday)
1 day a week (Wednesday)
Once the mode of service is confirmed,Ruiyao engineer will render the field service according to the customer's work schedule.
Service Content:
| Door-to-door technical support and auxiliary service | | Service Item | Hardware | Solution of common fault: page fault, failure of keyboard and mouse, sound net graphic card failure, hard disk fault, main board fault, CD/FD fault Upgrade and installation of hardware equipment: expand memory and hard disk, upgrade CPU, add net card | | Peripheral Equipment | Maintenance and troubleshooting of printer and duplicating machine Installation, renewal and commissioning of driver | | Network | Setting of network shared application Network equipment configuration, installation and maintenance: Cisco, 3Com, Nortel, Quidway, Fortigate, Netscreent, Checkpoint, Nokia, Vigor, etc. Line maintenance: DDN/FrameRelay/E1/T1/PRI/ISDN/VPN Network optimization: operability, transmission efficiency, serviceability test, the upgrade of operation software ISO, configuration optimization, network hardware equipment inspection, connectivity test, Internet link testing | | Software | System installation and maintenance: Installation of Windows95/98/Me/XP/Vista and MAC OS, installation and commissioning of sound graphic net card and Modem, installation of necessary application software like Office System management and optimization: remove unnecessary program, release more memory, optimize CPU, conduct the scanning and optimization of hard disk Deployment and maintenance of mail system, including Lotus Notes/Exchange/Imail/Mdeamon/Send mail/Qmail Deployment and maintenance of security system, including Norton/Mcfee/Trend/Rising Deployment and maintenance of Windows NT/2000/2003 Server, Linux/Unix | | Consulting | Provide customers with the all-around consulting and design scheme for IT project construction, upgrade and expansion, provide auxiliary IT decision-making service Consulting for the procurement of IT equipment and software | | Training | Elementary training ---Installation and application tactics of the operation system (Windows/Linux/MacOS) and the application software (Office/Foxmail), combine theory with practice Technical training --- Theory and architecture training about the server, network and safety technology Training of new employees --- We're pleased to serve you at any time. | | Free Service | Remote support --- We've purchased Cisco remote support technology, so we can provide users with the free remote support conveniently. Hotline support --- We provide the fee telephone support in relation to the customers' technical and business problems. Peripheral equipment support --- We provide contracted customers with the pre-engaged door-to-door free maintenance service for the telephone exchange, printer, duplicating machine, etc. | | Preventive Inspection [once a month, submit written report] | | Scope of Work | Check whether the browser runs normally Check whether the mails can be received and sent at the client-side Renewal of the licensed antivirus software Check and remove the virus Windows operation system patch renewal Check whether the network printer runs normally Check whether the users can log in and visit the website at the domain environment Check whether the ordinary office software has a problem Check whether the printer, facsimile apparatus and duplicating machine run normally Data backup Field technical support and consulting | | Work Flow | | Scope of Work | Establish special team and assign a project manager in charge of the coordination of the project plan; Make initial investigation and research, prepare IT files for customers, including equipment labeling rules, software and hardware record, network structural graph, operation instructions, etc. Provide professional consulting and suggestions on network security, authority management, data backup, etc. Enter into the service stage… |
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